Privacy Policy, Legal notice, Terms and conditions

Privacy policy


Martí Artigas Matas informs users of the website about its policy regarding the processing and protection of personal data of users and customers that may be collected by browsing or contracting services through its website.

In this sense, Martí Artigas Matas guarantees compliance with current legislation on the protection of personal data, reflected in Organic Law 15/1999 of 13 December, on the protection of personal data and in Royal Decree 1720/2007, of 21 December, which approves the regulations for the development of the LOPD.

The use of this website implies acceptance of this privacy policy.


Collection, purpose and processing of data

Martí Artigas Matas informs users of the website about the collection of personal data that may be carried out, either by sending e-mail or by filling in forms on the website. In this sense, Martí Artigas Matas will be considered responsible for the data collected through the aforementioned.

At the same time, Martí Artigas Matas informs users that the purpose of data processing includes: attending to requests made by users, inclusion in the contact agenda, the provision of services and the management of the commercial relationship. The operations, management and technical procedures that are carried out in an automated or non-automated manner and that enable the collection, storage, modification, transfer and other actions on personal data, are considered to be the processing of personal data.

All personal data that are collected through the website www., and therefore are considered personal data processing, will be incorporated into the files of Virus Room Escape.


Communication of information to third parties

Martí Artigas Matas informs users that their personal data will not be disclosed to third party organizations, with the exception that the transfer of data is covered by a legal obligation or when the provision of the service implies the need for a contractual relationship with a maintenance manager. In the latter case, the transfer of data to the third party will only be carried out when Martí Artigas Matas has the express consent of the user.


Cookies policy

In compliance with Law 34/2002, dated 11 July, on information society services and electronic commerce, Martí Artigas Matas informs its users of the use of its own and third party persistent cookies to improve the service provided.


What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer so that, depending on the type of browsing, they can offer a better service through the website.


Who manages the cookies on the website?

The cookies are managed by the website editor (own cookies).


What kind of cookies does this website use and what are their purposes?

Third-party analytical cookies: these are cookies that allow the party responsible for the cookies to monitor and analyze the behavior of website users. They are used to measure the activity of the website and to create user browsing profiles, in any case, the information processed by the aforementioned third party will always be for statistical purposes and it is not possible to identify website visitors.


Allowing, blocking or deleting cookies

You can allow, block or delete cookies installed on your own computer by configuring the browser options on your computer.

If you have any queries about our cookies policy, please contact



When you make a purchase, we keep a record of your email address and the contents of your shopping cart on our server for up to 30 days. This record is kept so that we can replenish the contents of your cart in case you change devices or need to return another day. Read our privacy policy here.

Terms and Conditions


The game is designed for a team of 2 -7. Once the reservation is made you will have the facilities reserved exclusively for your team and no other team will join.

– The brands and logos that appear on the website are the property of Martí Artigas Matas.
– You are not permitted to use these without the prior written permission of Martí Artiga Matas and you accept that any use may constitute an infringement of the rights of the relevant owners.
– Because of the nature of the game photos or recordings are prohibited in our facilities, Martí Artigas Matas expects that our visitors and customers do not disclose any details of the game, directly or indirectly to the public.
– Martí Artigas Matas may contact you, from time to time, with offers and promotions by email or telephone.
– Martí Artigas Matas has the right to charge guests for intentional damage or damage caused by the misuse of elements.
– While you are in our facilities you must follow the rules and regulations, you will have to adopt appropriate standards of behaviour.
– Martí Artigas Matas is not responsible for any damage (personal or equipment) caused by misuse of the games room or for not following the rules described before the game.
– Persons under the influence of alcohol or drugs may be rejected and the game becomes void. The right of admission is reserved.
– Drinks and food may not be brought into the reception or gaming rooms.

1.11 Any minor must be accompanied by at least one adult at all times.


Booking and payment policy

2.1 Bookings can only be made online via the Virus Room Escape website (

2.2 Only those sessions that remain available will be bookable. When one of our sessions is booked, it is automatically locked and cannot be booked by any other team.

2.3 Our rates, visible in the booking section, are inclusive of VAT.

2.4 For a successful booking the user must make the payment for the booking via our Virtual POS.

2.5 The transfer of the games to a third party is not permitted. Please contact us in special circumstances.

2.6 You are solely responsible for entering your details correctly on the online booking form.

2.7 The booking becomes void and the entry will be refused if the team does not show up or arrives 30 minutes or more late. In this situation, due to the nature of the booking, the money is non-refundable and the booking cannot be changed.

2.10 For payment by credit or debit card only VISA, VISA Electron and VISA Electron are accepted: VISA, VISA Electron and Mastercard. The details to be provided when paying by credit or debit card are: name, card number, expiry date and verification or security code.

2.11 All the user’s credit card details are only processed in the Secure Virtual POS of Sabadell bank, so Virus Room Escape does not have access to them nor are they stored in the database.

2.12 In the event that the Virtual POS informs of the refusal of the card, the order will be automatically cancelled.

2.13 Virus Room Escape sends a confirmation email to the user, with the reservation data, this email is sent to the email address provided by the user during the registration process. If this email is not received, the user must contact Virus Room Escape by sending an email to [](

2.18 The email will incorporate a keyword entered by the user which must be entered on the day of the visit as a method of proof.

2.19 If fewer people attend the game than stated on the booking, the difference in price will not be refunded.

2.21 If more people attend the game than booked (up to 7 adults) the extra will have to be paid in cash once on site.


Cancellation and change policy

3.1 Due to the nature of the activity, under no circumstances will you be able to cancel a session and/or refund payment.

Changes to the booking can be made by sending an email to or by contacting us by telephone on 626441875. Changes can only be made within 72 hours. After 72 hours prior to the reservation, you will not be able to make any changes, nor return the amount.


Protection of Personal Data

4.1 When booking at Virus Room Escape the user accepts that their personal data will be incorporated into an automated file, which is intended to keep the user informed about the latest news of their services.

4.2 In any case, the user is responsible for the accuracy of the data provided at the time of sending your request for information. In accordance with current legislation on the protection of personal data, the owner of the file undertakes to comply with the obligation of professional secrecy regarding this data and the duty to safeguard it, guaranteeing confidentiality, and adopting, if necessary, the appropriate technical measures to prevent any alteration, misuse and unauthorised access.

4.3 The personal data provided by users will not be transferred to any company and will only be used to send information about the services offered by Virus Room Escape. Personal data will not be made available to third parties at any time.

4.4 Users of this website have the right of access, rectification, opposition and cancellation of the data contained in the automated data file. To do this they must apply to Virus Room Escape in writing to Riera Bisbe Pol nº 85, o8350, Arenys de Mar or by sending an email to , with your personal data, a photocopy of the user’s ID card, email provided to Virus Room Escape i user signature.

4.5 Both Martí Artigas Matas and his service provider “TuriTop Booking Sustem” have implemented the necessary technical measures to guarantee the security and integrity of the personal information transmitted during the use of our booking system. Therefore, the security measures provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD) have been implemented, and the necessary legal applications have been taken to ensure that the processing of the user’s personal information is carried out appropriately and securely. Likewise, Martí Artigas Matas explains the appropriate treatment of information that is only processed by authorised personnel. With the aim of preserving the information, collaborators and suppliers who provide support services on behalf of Martí Artigas Matas may have access to the personal information of our users and, in this sense, Martí Artigas Matas has taken the appropriate legal measures requiring these third parties to implement appropriate security standards to ensure at all times the integrity and confidentiality of the personal data of customers, consumers and users who manage on our behalf.
In relation to the user data provided by the booking manager when using our services and the contact form, Martí Artigas Matas will be responsible for the processing of the personal information of these customers, consumers and users, in the terms and scope provided for in Article 28 of the RGPD. In such a way that the reservation manager will have the quality of main responsible for this data and, Martí Artigas Matas, in its capacity as data processor, undertakes to:

1. To treat the personal information received by the reservation manager only to process the reservation orders, with which, Martí Artigas Matas will not be able to use the personal data of these customers, consumers and users for other purposes other than the processing of the reservation and the provision of services.
2. To guarantee the confidentiality of the information even after the end of the services.
3. Guarantee the implementation of the security measures required by the GDPR and not communicate the user’s personal information except in those cases in which it is necessary for the provision of services or is required by law or requirement of the judicial or administrative authorities.
4. Proceed to the cancellation of the data once the provision of services has been completed, except in those cases in which by legal obligation Martí Artigas Matas is obliged to retain this information for the terms determined by the applicable legal provisions.


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Do you want to set up your own Escape Room?

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If you are interested in any of our services, have any questions or would like to work with us, please write to us.