Martí Artigas Matas informs users of the website about its policy regarding the processing and protection of personal data that may be collected through browsing or contracting services via this website.
In this regard, Virus Room Escape guarantees compliance with Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
Use of this website implies acceptance of this Privacy Policy.
Martí Artigas Matas informs users that personal data may be collected through email communications or by completing forms on the website. Martí Artigas Matas shall be considered responsible for the data collected through these means.
The purposes of data processing include: responding to user inquiries, inclusion in contact lists, provision of services, and management of commercial relationships.
All operations, procedures, and technical processes — whether automated or not — that allow collection, storage, modification, transfer, or other actions involving personal data are considered personal data processing.
All personal data collected through www.virusroomescape.com will be incorporated into the files owned by Virus Room Escape.
Martí Artigas Matas informs users that personal data will not be transferred to third parties, except where required by legal obligation or when service provision requires a contractual relationship with a service provider. In the latter case, data will only be transferred with the user’s express consent.
In compliance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, Martí Artigas Matas informs users of the use of first-party and third-party persistent cookies to improve services provided.
A cookie is a file downloaded to your device when accessing certain websites. Cookies allow a website to store and retrieve information about a user’s browsing habits to improve the service offered.
Cookies are managed by the website publisher (first-party cookies).
Third-party analytical cookies: these allow monitoring and analysis of user behavior on websites. They are used to measure website activity and create browsing profiles for statistical purposes only, without identifying users personally.
Users can configure their browser settings to allow, block or delete cookies.
For questions about our Cookie Policy, contact: info@virusroomescape.com
When making a purchase, we store your email address and cart contents on our server for up to 30 days. This allows cart recovery if you change devices or return later.
In compliance with Article 10 of Law 34/2002, we inform you that the website owner is:
Name: Martí Artigas Matas
Address: Riera Bisbe Pol nº85
Postal Code: 08350
City: Arenys de Mar
Province: Barcelona
Tax ID: 77617598G
Phone: 693729998
Email: info@virusroomescape.com
The owners reserve the right to modify website content without prior notice.
The information provided is for guidance purposes only. The owner assumes no responsibility for inaccuracies.
Users must provide truthful information and must not infringe third-party rights or current legislation.
The game is designed for teams of 2–7 players. Once reserved, facilities are exclusively reserved for your team.
All trademarks and logos are property of Martí Artigas Matas and may not be used without prior written permission.
Photography and recordings are prohibited inside our facilities.
Martí Artigas Matas may contact you occasionally with offers and promotions.
Intentional damage or misuse may result in charges.
Visitors must follow rules and appropriate conduct.
Martí Artigas Matas is not responsible for personal or material damage caused by misuse.
Persons under the influence of alcohol or drugs may be denied entry. Right of admission reserved.
Food and beverages are not allowed inside reception or game rooms.
Minors must be accompanied by at least one adult at all times.
Bookings are only made online via www.virusroomescape.com.
Sessions are blocked automatically once reserved.
Prices include VAT.
Payment must be made via secure Virtual POS.
Bookings are non-transferable unless special circumstances are communicated.
Users are responsible for entering correct booking data.
If the team arrives 30 minutes late or does not show up, the booking becomes void and non-refundable.
Accepted cards: VISA, VISA Electron and Mastercard.
Payments are processed securely via Banco Sabadell SSL system. Virus Room Escape does not store credit card data.
If payment is declined, the booking is automatically cancelled.
Confirmation email is sent after booking.
No refund for fewer participants.
Additional participants must pay in cash onsite.
Bookings cannot be cancelled or refunded.
Changes can be made up to 72 hours before the booking.
Outdoor games: if cancelled due to weather, a voucher valid for 6 months will be issued instead of refund.
Users accept incorporation of their data into automated files to receive service updates.
Users are responsible for accuracy of data.
Virus Room Escape guarantees confidentiality and applies security measures under GDPR (EU Regulation 2016/679).
Data will not be shared with third parties.
Users may exercise rights of access, rectification, opposition and deletion by contacting info@virusroomescape.com or by written request.
The booking provider “Escape Room Director” acts as main Data Controller. Martí Artigas Matas acts as Data Processor under Article 28 GDPR and commits to:
Processing data solely for booking management
Guarantee confidentiality
Implement required security measures
Delete data after service completion unless legally required
