Faqs

Frequently asked questions and answers

 Faqs

Answers to the most frequently asked questions about the games and how the rooms work:

logo Can Farigola

Can Farigola

Click on the title of each group or on the icon ⊕ to find out the information

🍃 Questions about Can Farigola Room Escape

I want to come to Can Farigola, but is it scary?

No, it is not a horror room escape, although there may be moments of tension derived from the setting in the case of Can Farigola Adults.

Can people with claustrophobia participate?

Yes, the rooms have enough space to be able to move freely, and in case of anxiety, players will find emergency buttons to get out at any time.

I have never done a room escape before, can I do this one?

Of course, our room escapes are designed for experienced and new people. If you are unable to progress in the game, you can always ask for clues.

How long does the Can Farigola game last?

The tests themselves are designed to be completed in 80 minutes. It must be taken into account that 10 minutes will be allocated before starting the game, and 10 minutes more after the game (now with the health issue of covid these times can be extended in order to check that all participants comply with the rules).

In what languages can I do the room escape?

In Spanish, Catalan and English.

Can minors participate?

Can Farigola has 3 versions of the game, which can be chosen at the time of booking: Adults, Kids or Families.

The Kids version is for girls and boys from 8 to 12 years old, changing both the story and the objective of the game. And the character of Mr. Farigola’s apprentice (monitor) has been included, to offer a guide and thus reduce the tension.

The Family version excludes the monitor/companion from the Kids version, as they are accompanied by adults.

👥 Doubts about the organisation of the teams

How many people can come to the game?

Teams will have to be between 2 and 7 people maximum. If you are more, you will have to book two separate sessions. The main reason is that as it is a teamwork game, the fact of being more players would mean that some of them would not have the opportunity to do enough puzzles. This way we make sure that everyone can participate.

🎫 Doubts on the reservation

What is the price of the activity?

Booking for Adults

– 2 people= 60€.

– 3 people= 75€.

– 4 people= 80€.

– 5 people= 90€.

– 6 persons= 108€

– 7 people= 126€

 

In the Kids version you have to add to the ticket prices, the supplement of the monitor who accompanies them.

How do I book?

Go to the booking section on the [Can Farigola booking] website (https://virusroomescape.com/juegos/can-farigola/#reserva-farigola), where you can select the day and the time slot you want to come (between 10:00h and 20:00h), divided into shifts of 02:30h between sessions (the time between sessions has been extended to disinfect and sanitize the rooms, in compliance with the covid-19 regulations). There you will have to enter your personal data and select the number of players in your team, in the case of Can Farigola you will also have to choose which version of the game you will play: Adults, Kids or Families), finally to finish the process, you will be directed to a payment platform of the bank of Sabadell to make the reservation (you can pay the total amount, or a deposit of 20€ and the rest at the venue the day you are going to play. The deposit is non-refundable). Once the payment has been made, you will receive an email confirming your booking.

Can I make a reservation by phone or email?

No, the only way to make a reservation is through our website, [Booking Can Farigola](https://virusroomescape.com/en/games/can-farigola/#reserva-farigola), this is the easiest way to organize reservations and to know at all times what times are available.

Can I change the timetable of my booking?

Yes, as long as it is at least 72 hours before the time you had booked, and it will have to be by e-mail ([info@virusroomescape.com](mailto:info@virusroomescape.com)) or by telephone (693 729 998).

We have booked for x people, but in the end we will be more, what should we do?

As long as you do not exceed the maximum number of 7 participants, there is no problem. The people who want to join the team will have to pay in cash once the activity is finished.

Do I have to bring proof of booking on the day of the activity?

No, you will only have to remember your key word, which you will have chosen yourselves at the time of booking.

What happens if we are late?

Punctuality is very important to us, as we have a scheduled booking system, and delays would be detrimental to other groups. In Virus Room Escape, however, we leave 10 minutes of margin, once exceeded the discount time will begin, which will be subtracted from the time of completion of the escape up to 30 minutes, after this half hour the reservation will be canceled.

If a player cannot come?

No problem, reservations are not nominal, you will only have to find someone to replace him/her.

 

👨‍👩‍👧‍👦 Doubts about family teams

If we are a family, how do we make our team?

Teams must be made up of between 2 and 7 people maximum.

In any case (adults, kids or families) you will have to choose the option when booking. This is how we prepare the corresponding version of the game. In addition, in the case of Kids, there is Mr. Farigola’s apprentice (monitor) who will accompany them, and she also has to be prepared. In the case of families, the companion is not necessary, because you will all go together.

If you have any further questions you can contact us by email: info@virusroomescape.com.

❔ Other questions

I have a question not specified on the website

Send an email to info@virusroomescape.com and we will get back to you as soon as possible.

logo Tao Room Escape

Tao Japanese Massage Center

Click on the title of each group or on the icon ⊕ to find out the information

⛩ Doubts about Tao Room Escape

I want to come to Tao, but is it scary?

Not at all. Tao is a unique and fun experience, where the aim of the game is to multiply smiles!

Can people with claustrophobia participate?

Yes, the rooms have enough space to be able to move freely, and in case of anxiety, players will find emergency buttons to get out at any time.

I have never done a room escape before, can I do this one?

Of course, our room escapes are designed for experienced and new people. If you are unable to advance in the game, you can always ask for clues.

How long does the Tao Room Escape game last?

The tests themselves are designed to be completed in 90 minutes. It must be taken into account that 10 minutes will be allocated before starting the game, and 10 minutes after the game (now with the health issue of Covid these times can be extended in order to check that all participants comply with the rules).

In which languages can I do the room escape?

In Spanish, Catalan and English.

Can minors participate?

Tao Japanese Massage Center is designed for everyone and there is no age limit. Anyone can come, families, friends, work groups, …, in each case the game master will make the necessary adjustments… 😉 😉

In this case there is no version for girls only.

👥 Doubts about the organisation of the teams

How many people can come to the game?

Teams will have to be between 2 and 7 people maximum. If you are more, you will have to book two separate sessions. The main reason is that as it is a teamwork game, the fact of being more players would mean that some of them would not have the opportunity to do enough puzzles. This way we make sure that everyone can participate.

🎫 Doubts on booking

What is the price of the activity?

Booking

– 2 people= 70€.

– 3 people= 78€.

– 4 people= 96€.

– 5 people= 120€.

– 6 persons= 138€.

– 7 persons= 161€.

 

How do I book?

Entering the booking section on the website of Booking Tao Room Escape, where you can select the day and the time slot in which you want to come (between 10:00h and 20:00h), divided into shifts of 02:30h between sessions (the times between sessions have been extended to disinfect and sanitize the rooms, complying with the regulations on covid-19). There you will have to enter your personal data and select the number of players in your team, finally to finish the process, you will be directed to a payment platform of the bank of Sabadell to make the reservation (you can pay the total amount, or a deposit of 20€ and the rest at the venue the day you are going to play. The deposit is non-refundable). Once the payment has been made, you will receive an email confirming your booking.

Can I make a reservation by phone or email?

No, the only way to make a reservation is through our website, Booking Tao Room Escape, this is the easiest way to organize reservations and to know at all times what times are available.

Can I change the time of my booking?

Yes, as long as it is at least 72 hours before the time you had booked, and it will have to be by email (info@virusroomescape.com) or by phone (693 729 998).

We have booked for x people, but in the end we will be more, what should we do?

As long as you do not exceed the maximum number of 7 participants, there is no problem. The people who want to join the team will have to pay in cash once the activity is finished.

Do I have to bring proof of booking on the day of the activity?

No, you will only have to be there 15 minutes before the activity, so that we can be on time to enter and check the sanitary measures.

What happens if we are late?

Punctuality is very important to us, as we have a scheduled booking system, and delays would be detrimental to other groups. In Virus Room Escape, however, we leave 10 minutes of margin, once exceeded the discount time will begin, which will be subtracted from the time of completion of the escape up to 30 minutes, after this half hour the reservation will be canceled.

If a player cannot come?

No problem, reservations are not nominal, you will only have to find someone to replace him/her.

❔ Other questions

I have a question not specified on the website

Send an email to info@virusroomescape.com and we will get back to you as soon as possible.

Logo Velatoria Escape Experience

Velatoria Escape Experience

Click on the title of each group or on the icon ⊕ to find out the information

💀 Questions about Velatoria Escape Experience

I want to come to Velatoria, but is it scary?

It is not a scary game, although the theme at first glance may seem so. There may be a little scare, as we combine some scares with jokes.

Can people with claustrophobia participate?

No, only one of the members will have to perform an action that will require not being claustrophobic in small or enclosed spaces.

I have never done a room escape before, can I do this one?

Of course, our room escapes are designed for experienced and new people. If you are unable to progress in the game, you can always ask for clues.

How long does the Velatoria game last?

The tests themselves are designed to be completed in 90 minutes. It must be taken into account that 10 minutes will be allocated before the game starts and 10 minutes after the game (now with the health issue of covid these times can be extended to check that all participants comply with the rules).

In what languages can I do the room escape?

In Spanish, Catalan.

Can minors participate?

NO, Velatoria is a game exclusively for adults and may contain, at certain points in the game, content for adults, such as black humour, political or religious satire, sexual references, etc. Always with the explicit consent of the participants and with the aim of never offending anyone.

👥 Doubts about the organisation of the teams

How many people can come to the game?

Teams will have to be between 6 and 15 people maximum. If you are more, you will have to book two separate sessions. The main reason is that as it is a teamwork game, the fact of being more players would mean that some of them would not have the opportunity to do enough puzzles. This way we make sure that everyone can participate.

🎫 Doubts on the reservation

How do I reserve?

On the Velatoria website (https://virusroomescape.com/en/games/velatoria-escape-experience/) you can book the game:

– For home by phone (693 729 998) or by filling in the form.
– For playing in the hall (https://virusroomescape.com/en/games/velatoria-escape-experience/#reserva-Vela) you can make a reservation through the calendar during the available hours.

What is the price of the activity?

In the hall it is 22€ per person.

At home it is 30€ per person.

In the case of at home there is a travel cost: if it is in the Maresme region it will be 30€, for other regions please consult us.

Can I change the timetable of my booking?

Yes, as long as it is at least 72 hours before the time you had booked and it will have to be by email info@virusroomescape.com or by phone (693 729 998).

We have booked for x people but finally we will be more, what should we do?

As long as you don’t exceed the maximum number of 15 players, there is no problem. The people who want to join the team will have to pay in cash once the activity is finished.

What happens if we are late?

Punctuality is very important to us, as we have a scheduled booking system and delays would be detrimental to other groups. At Virus we leave a 10 minute margin, once this is exceeded a discount time will begin and will be subtracted from the escape time up to 30 minutes, once this half hour has elapsed the booking will be cancelled.

If a player cannot come?

No problem, reservations are not nominal, you will only have to find someone to replace him/her.

❔ Other questions

I have a question not specified on the website

Send an email to info@virusroomescape.com and we will get back to you as soon as possible.

logo El Impostor Escapista City Room Escape redondo blanco

The Escapist Imposter City Room Escape

Click on the title of each group or on the icon ⊕ to find the information.

🕵️‍♀️ Doubts about The Escapist Imposter

I want to come to The Escapist Imposter, but is it scary?

Not at all. The Impostor Escapist is a unique and fun experience, where the aim of the game is the investigation.

I’ve never done a room escape before, can I do this one?

Of course, our room escapes are designed for experienced and new people. If you are unable to advance in the game, you can always ask for clues.

How long does the game of The Impostor Escapist last?

The tests themselves are designed to be completed in 120 minutes. It must be taken into account that 10 minutes will be allocated before starting the game, and 10 minutes after the game (now with the health issue of covid these times can be extended in order to check that all participants comply with the rules).

In which languages can I do the room escape?

In Spanish and Catalan.

Can minors participate?

The recommended age to participate in El Impostor Escapist is from 16 years old, due to the difficulty, although minors can always come to accompany and help.

👥 Doubts about the organisation of the teams

How many people can come to the game?

The Escapist Imposter is a game created for a maximum of 50 people.

🎫 Doubts on the reservation

What is the price of the activity?

Due to the different modalities, spaces and geographical distance where the game takes place, you must consult with Virus Room Escape in each case, either through the form, explaining the characteristics of where you want to do it or by phone at 693 729 998.

How do I book?

Entering the booking section on the website of El Impostor Escapist, where you can fill out the form or by calling 693 729 998.

❔ Other questions

I have a question not specified on the website

Send an email to info@virusroomescape.com and we will get back to you as soon as possible.

logo Can Farigola

Can Farigola

Mystery, intrigue and suspense.

Versions for Adults, Families and Kids (with monitor).

logo Tao Room Escape

Tao Japanese Massage

Tension, adrenaline and fun.

Versions for Adults and Families.

Logo Velatoria Escape Experience

Velatoria Escape experience

Portable/Room, macabre, spectacular.

Adult version (+16).

Logo El Impostor Escapista, City Room Escape

The Escapist Imposter

Research, brutal and massive.

Version for cities, companies, schools, open-air or enclosed spaces.

logo Virus Factory

Do you want to set up your own Escape Room?

You may be starting from scratch, or you may have your own premises, in any case, don’t hesitate, call us or fill in the form without obligation and we will inform you about the whole process of creating your own Escape Room.

picto logo Virus Room Escape

If you are interested in any of our services, have any questions or would like to work with us, please write to us.